Terms and Conditions

Last Updated: 25th September 2025

1. Payment

  • Payment is due on the day of your inspection or treatment.

  • Overdue invoices may incur an administration fee of $10 per week.

2. Site Access

  • Please advise us at least 48 hours before your appointment if your property will have building works, high-pressure cleaning, or other services that may prevent our inspection or treatment.

3. Cancellations & Fees

  • Our office hours are Mon–Fri 8:00 am–5:00 pm.

  • Cancellations made less than 48 hours before a scheduled appointment may incur a $40 (incl. GST) fee.

  • If you cancel when the technician arrives on site, an $80 (incl. GST) fee applies.

  • No fee applies if we can book another job in your place.

4. Quotes & Price Adjustments

  • Phone quotes are a guide only.

  • If the property is larger or more complex than described, the technician may adjust the price on site.

5. Underground Services

  • We take care to avoid damage to underground services (electricity, water, data etc.) but cannot guarantee it.

  • If you know the location of any services, please inform the technician.

  • Repairs remain the property owner’s responsibility.

6. Pest Control Warranty

Our general pest treatments carry a 6-month warranty provided:

  • Full access to key areas was given.

  • Hygiene and storage recommendations have been followed.

  • Payment was made in full on completion.

  • Floors were not mopped or cleaned for 72 hours after treatment.

This warranty does not cover German cockroach infestations or spiders.

7. Termite & Timber Pest Inspections

  • Our inspections are visual and limited to readily accessible areas.

  • We cannot report on concealed or inaccessible areas, latent defects, or issues hidden by furniture, wall linings, or finishes.

  • Reports are prepared for the client named on the booking and are not transferable.

8. Limitations

  • We do not guarantee the absence of termites, drywood termites, or European house borers.

  • The report is not a structural damage report or a warranty of future timber pest activity.

  • We do not provide environmental or biological risk assessments (e.g., mould).

9. Liability

  • We are not liable for any loss or damage arising from factors beyond our control (e.g., weather, industrial action, unavoidable accidents).

  • Our total liability is limited to re-performing the service or refunding the inspection fee.

10. Contact

ARC Pest Inspections
Email: arcpest@hotmail.com
Phone: +61 407 132 047

For a comprehensive list of our Terms and Conditions, please press here.